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Frisbii Blog

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How to reduce chargebacks and keep your customers happy

Not every chargeback is fraudulent and/or should be escalated. Since chargebacks are also a potentially stressful experience for your customers, you need to be careful how to deal with each
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Subscription Management

Conversion & Retention: Best practices for product discounts

A discount is a price deduction of a product or product line. Discounts can be used to attract new customers but they should also be used to (re-) engage loyal customers with[...]

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Subscription Management

Subscription cancellation: Why do customers unsubscribe?

Perceived value, customer experience, flexibility and lifestyle choices are the main pain points that drive customers to cancel a subscription.

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Subscription Management

Subscriber acquisition stats: Top reasons why B2C customers subscribe

Top Reasons, why customers subscribe: 1. Convenience, 2. Price, 3. Lifestyle Routines.

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Payments

The most popular German payment methods

PayPal, local credit and debit cards and invoices are some of the most popular German online payment methods that increase checkout conversion.

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Subscription Management

Acquisition strategies: Do free trial subscriptions increase conversions? 

A free trial is usually a specific period of time that is free of cost but still offers many or all features of the full product and service, so customers can get a first[...]

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Company News

Billwerk+ Appoints Gregory Herbert as New CEO

Billwerk+, a leading European provider of subscription management, recurring billing, and payment solutions, is pleased to announce the appointment of Gregory Herbert as its new[...]

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Features

Subscription & billing management

  • Features

  • Starter

  • Growth

  • Enterprise

  • Multi-plan creation, add-ons, extras
    Create and customize multiple subscription plans with flexible add-ons and extras tailored to your product or service needs
  • Plan catalogue
    Easily manage a centralized catalog of all your subscription plans, including updates and new offerings
  • Flexible pricing models
    Flat rate, freemium, tiered, per-seat, volume - whatever your product or service monetisation strategy
  • Trial management
    Manage free trials effectively, including duration, upgrades, and automatic conversions
  • Set up fees
    Include one-time setup fees in your plans and billing workflow with full transparency
  • Payment reminders
    Automate reminders for upcoming or overdue payments to minimize churn.
  • Dunning schedules (plan level)
    Configure automated dunning schedules to recover failed payments and reduce involuntary churn
  • Discounts & Coupons
    Create discounts and promotional codes to apply price reductions across products and subscriptions for campaigns, offers, and flexible pricing.
  • Usage-based billing
    Choose from Tiered, tiered step, Volume, volume step, Percentage and percentage step to match your monetization strategy
  • Flexible billing frequencies
    Bill and invoice subscription plans and add-ons on separate billing schedules to support mixed billing models
  • Billing delay
    Delay invoice finalisation and payment collection to allow time for usage consolidation, charge validation, dispute handling, and alignment with billing cycles.
  • Contract management
    Streamline contract creation, renewal, and management for long-term customer agreements.
  • Advanced Dunning Mangement
    Configure account-wide dunning flows with multi-step recovery flows, customised communication, subscription and payment method actions.
  • Debt collection
    Coming soon - Integrate with debt collection partner to automate payment escalation, centralise debt recovery workflows, and track collection status in real time
  • Entitlements
    Define and manage user access rights and service levels associated with each subscription plan
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  • Features

  • Starter

  • Growth

  • Enterprise

  • Hosted signup pages
    Create customizable, branded sign-up pages to display your created plans and seamlessly onboard customers, collecting essential details
  • Hosted checkout pages
    Simply configure secure and user-friendly checkout pages, with multiple payment options for smooth payment processing and subscription activation
  • 17 Customer languages supported
    17 Languages: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian , Norwegian, Polish, Romanian, Slovak, Serbian, Spanish and Swedish.
  • Self-service customer portal
    Drive retention by empowering customers with a portal to manage their subscriptions, update payment details, and view billing history
  • Upgrade, downgrade, cancel, pause, expire
    Provide flexibility with options for customers to upgrade, downgrade, cancel, pause, or expire subscriptions as needed
  • Custom fields
    Add tailored fields to your hosted pages to collect and manage unique customer information specific to your business requirements
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  • Features

  • Starter

  • Growth

  • Enterprise

  • Multiple currencies (140+)
    Support for over 140 currencies to enhance billing for global customers.

  • 1 currency

  • Invoices, credit notes
    Generate and manage professional invoices and issue credit notes for adjustments with ease
  • Tax-inclusive pricing
    Automatically calculate and display tax-inclusive pricing on invoices for transparent billing
  • Email template builder
    Customise up to date email templates for invoicing, credit notes, dunning etc
  • Manual invoice billing (offline)
    For customers paying via offline methods such as bank transfers, checks, or cash, manually generated invoices serve as proper documentation for the transaction
  • Custom tax rules
    Configurable complex tax scenarios, including multi-jurisdictional taxes, exsemptions, and variable rates
  • Reverse charge
    Comply with reverse charge regulations by automating taxes handling for B2B cross-border transactions
  • Email PDF attachments
    Send invoices and credit notes as PDF attachments in automated or manual emails
  • Accounting Exports
    Via our Bookkeeping App - Transfer Accounting Exports to Google Drive, OneDrive, SFTP for integration
  • DATEV accounting export
    Export invoices and financial data in DATEV format for seamless integration with German accounting systems
  • E-Invoicing
    Send and export e-invoices in ZUGFeRD format for reporting to tax authorities in Germany and France, ensuring compliance with local regulations
  • E-Invoice Archiving
    Securely archive e-invoices in line with local compliance and retention requirements across supported markets.
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  • Features

  • Starter

  • Growth

  • Enterprise

  • Integrated payment gateway
    Seamlessly process payments through our built-in gateway, designed for quick setup and smooth compliant transactions
  • Acquirer application initiation
    In app initiation of applications for KYC processing with one or more acquiring banks, ensuring efficient onboarding for payment processing.
  • 50+ local payment methods
    Offer a wide range of local payment options to cater to customers across different EU regions and preferences.
  • View and manage, transactions, invoices, credit notes
    Dashboard view in real time
  • Transaction routing / acquirer routing
    Route transactions across configured acquirers to optimise payment success rates and processing costs (multiple agreements required.)
  • Risk filters
    Minimize fraud risks with robust, customizable filters for secure payment processing based on business policy i.e. block cards issued in Yes
  • Card tokenisation and card update services
    Automatically update exspired or replaced cards using tokenization and Account Updater services to reduce failed payments and customer churn
  • Bank reconcilliation
    Automatically match bank transfers with Frisbii invoices to reduce manual reconciliation. Continue automating invoicing, recurring billing, and payment updates while offering bank transfer payments.
  • Intelligent retries
    Automatically retry failed payments using configurable retry logic to improve payment recovery
  • Acquirer failover
    Seamless payment processing if one acquirer fails (multiple agreements required)
  • Cards (12+ supported schemes)
    Card schemes, including Visa, Mastercard, xxx
  • Mobile payments (14+ options)
    Mobile solutions such as Apple Pay, Google Pay, and other regional e-wallets
  • BNPL (6+ options)
    Klarna, PayPal, ClearPay, AEON

  • Bank redirects (16+ options)

  • Bank debits and transfers

  • Prepay services
    Payments can be made in advance for goods or services before use or delivery
  • Click2Pay
    Enable fast, secure online payments with Click to Pay, allowing customers to check out using stored card details across supported devices and merchants.
  • Disputes & Chargebacks
    View disputes and chargebacks from supported acquirers and payment methods directly in Frisbii, linked to the relevant invoice in one central location.
  • SEPA Chargebacks
    View SEPA chargebacks directly in Frisbii, linked to the relevant invoice for easier visibility and tracking.
  • Agentic commerce ready
    Designed to support the future of Agentic Commerce, helping merchants prepare for AI-driven purchasing and automated payment experiences as adoption expands across Europe.

  • Coming soon

  • Coming soon

  • Coming soon

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  • Features

  • Starter

  • Growth

  • Enterprise

  • Out of the box Predictive Analytics
    Pre-built AI models for Retention, Pricing and Acquisition from your existing Frisbii billing and customer data
  • Connect your own data and systems
    Connect your own data sources like Salesforce, Hubspot, CRM systems to enrich Revenue Insights and/or write back signals to your systems
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  • Features

  • Starter

  • Growth

  • Enterprise

  • Performance Analytics dashboard
    Key performance metrics covering, subscriptions, billing, payments
  • Payments dashboard
    Track transactions, refunds, and payment method performance
  • Revenue dashboard
    Track how your revenue metrics are trending over time – uncover what drove it.
  • Subscription dashboard
    Monitor subscription activity, growth, and subscription lifecycle with a full breakdown for analysis.
  • Billing dashboard
    Stay updated on cash flow and streamline billing processes effectively.
  • Customer health dashboard
    Analyze retention rates and identify churn risks for proactive action and customer lifecycle management.
  • Receivables dashboard
    Oversee outstanding payments and optimize accounts receivable management
  • Chargeback reports
    Available only from certain aquirers
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  • Features

  • Starter

  • Growth

  • Enterprise

  • PCI DSS
    Secure handling of payment card data to meet industry standards
  • GDPR
    Compliant with EU regulations for protecting personal data and privacy
  • SOC2
    Secure data management and privacy compliance with industry standards
  • 3DS 2.3
    An extra layer of security to online payments by verifying the cardholder’s identity during checkout

  • Unlimited private keys

  • 2FA (Two-factor authentication) for sign-in

  • Webhook secret + username and password

  • End-to-end encryption

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  • Features

  • Starter

  • Growth

  • Enterprise

  • Make.com integration access
    Build and automate workflows across apps and systems using pre-built templates or configure your own.

  • Native subscription integrations with Magento, WooCommerce, Shopware

  • Webshop payment integrations
    Shopify, Magento, Drupal, Prestashop, Vipps, Dynamic Web,
  • Marketing & CRM integrations
    ActiveCampagn, Freshworks, Hubspot, Klaviyo, Mailchimp, Monday, pipedrive, salesforce, teamleader, Rainbow Riders, Zoho
  • Finance payment plugins
    Xero, Lexware, Dinero, Visma, Kontolink, e-conomic, billy by IEYes, VATSensem meneto
     
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  • Features

  • Starter

  • Growth

  • Enterprise

  • Number of seats
    No of user accounts than can access the Frisbii platform from your account

  • 1

  • 2 to 50

  • Unlimited

  • User management
    Admins can invite, manage and control what actions and permissions each user has
  • Audit logs
    Chronological record of system activities, enabling transparency, compliance, and security by tracking changes and actions performed within the system
  • API documentation for subscription, billing, payments
    Comprehensive API documentation with clear instructions, endpoint details, request/response examples, and usage guidelines to help developers integrate and optimize
  • Platform languages
    Allows each user to set their preferred platform language from 9 supported, helping global teams work seamlessly in their local language.
  • Sub-accounts
    Company or subsidiary setups running concurrently

  •  

  • Onboarding packages
    Flexible onboarding packages available for different implementation needs, including setup guidance, technical workshops, training, migration support, and optional hypercare
  • Migration support packages
    Support for mass data migration

  •  

  • Commit & save
    Exclusive discounts, rewarding long-term partnership with lower rates
  • Contract terms
    Click to accept contract terms & MSA on Starter,Growth, negotiable on Scale
  • SSO
    Enable users to access the platform with their master set of login credentials, improving convenience, security, and user experience across platforms
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  • Features

  • Starter

  • Growth

  • Enterprise

  • Frida AI Assistant
    Get instant support and guidance with Frida, Frisbii’s AI-powered assistant for faster issue resolution and platform help.
  • Knowledge Base documentation
    Access comprehensive product documentation, setup guides, and help articles for every feature and function across the Frisbii platform
  • Ticket Support
    Access support through Frida or directly via email ticketing with the Frisbii support team.
  • AI Onboarding Assistant
    Set up Frisbii faster with guided onboarding tailored to your business and configuration needs.

  • Coming soon

  • Coming soon

  • Coming soon

  • Onboarding packages
    Flexible onboarding packages available for different implementation needs, including setup guidance, technical workshops, training, migration support, and optional hypercare
  • Account Management
    Receive dedicated support and strategic guidance to help you maximise value from Frisbii and support your business goals.

  • Mind ARR

  • BETA programme inclusion
    Get early access to selected new features and help shape future product development through feedback.
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