Kundenerlebnis Archives

Subscription & billing management

Features

Starter

Growth

Scale

Multi-plan creation, add-ons, extras

Create and customize multiple subscription plans with flexible add-ons and extras tailored to your product or service needs

Plan catalogue

Easily manage a centralized catalog of all your subscription plans, including updates and new offerings

Flexible pricing models

Flat rate, freemium, tiered, per-seat, volume - whatever your product or service monetisation strategy

Trial management

Manage free trials effectively, including duration, upgrades, and automatic conversions

Set up fees

Include one-time setup fees in your plans and billing workflow with full transparency

Payment reminders

Automate reminders for upcoming or overdue payments to minimize churn.

Dunning schedules (plan level)

Configure automated dunning schedules to recover failed payments and reduce involuntary churn

Discounts & Coupons

Create discounts and promotional codes to apply price reductions across products and subscriptions for campaigns, offers, and flexible pricing.

Usage-based billing

Choose from Tiered, tiered step, Volume, volume step, Percentage and percentage step to match your monetization strategy

Flexible billing frequencies

Bill and invoice subscription plans and add-ons on separate billing schedules to support mixed billing models

Billing delay

Delay invoice finalisation and payment collection to allow time for usage consolidation, charge validation, dispute handling, and alignment with billing cycles.

Contract management

Streamline contract creation, renewal, and management for long-term customer agreements.

Advanced Dunning Mangement

Configure account-wide dunning flows with multi-step recovery flows, customised communication, subscription and payment method actions.

Debt collection

Coming soon - Integrate with debt collection partner to automate payment escalation, centralise debt recovery workflows, and track collection status in real time

Entitlements

Define and manage user access rights and service levels associated with each subscription plan

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Subscriber experience management

Features

Starter

Growth

Enterprise

Hosted signup pages

Create customizable, branded sign-up pages to display your created plans and seamlessly onboard customers, collecting essential details

Hosted checkout pages

Simply configure secure and user-friendly checkout pages, with multiple payment options for smooth payment processing and subscription activation

17 Customer languages supported

17 Languages: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian , Norwegian, Polish, Romanian, Slovak, Serbian, Spanish and Swedish.

Self-service customer portal

Drive retention by empowering customers with a portal to manage their subscriptions, update payment details, and view billing history

Upgrade, downgrade, cancel, pause, expire

Provide flexibility with options for customers to upgrade, downgrade, cancel, pause, or expire subscriptions as needed

Custom fields

Add tailored fields to your hosted pages to collect and manage unique customer information specific to your business requirements

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Invoicing

Features

Starter

Growth

Enterprise

Multiple currencies (140+)

Support for over 140 currencies to enhance billing for global customers.

1 currency

Invoices, credit notes

Generate and manage professional invoices and issue credit notes for adjustments with ease

Tax-inclusive pricing

Automatically calculate and display tax-inclusive pricing on invoices for transparent billing

Email template builder

Customise up to date email templates for invoicing, credit notes, dunning etc

Manual invoice billing (offline)

For customers paying via offline methods such as bank transfers, checks, or cash, manually generated invoices serve as proper documentation for the transaction

Custom tax rules

Configurable complex tax scenarios, including multi-jurisdictional taxes, exsemptions, and variable rates

Reverse charge

Comply with reverse charge regulations by automating taxes handling for B2B cross-border transactions

Email PDF attachments

Send invoices and credit notes as PDF attachments in automated or manual emails

Accounting Exports

Via our Bookkeeping App - Transfer Accounting Exports to Google Drive, OneDrive, SFTP for integration

DATEV accounting export

Export invoices and financial data in DATEV format for seamless integration with German accounting systems

E-Invoicing

Send and export e-invoices in ZUGFeRD format for reporting to tax authorities in Germany and France, ensuring compliance with local regulations

E-Invoice Archiving

Securely archive e-invoices in line with local compliance and retention requirements across supported markets.

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Payments

Features

Starter

Growth

Enterprise

Integrated payment gateway

Seamlessly process payments through our built-in gateway, designed for quick setup and smooth compliant transactions

Acquirer application initiation

In app initiation of applications for KYC processing with one or more acquiring banks, ensuring efficient onboarding for payment processing.

50+ local payment methods

Offer a wide range of local payment options to cater to customers across different EU regions and preferences.

View and manage, transactions, invoices, credit notes

Dashboard view in real time

Transaction routing / acquirer routing

Route transactions across configured acquirers to optimise payment success rates and processing costs (multiple agreements required.)

Risk filters

Minimize fraud risks with robust, customizable filters for secure payment processing based on business policy i.e. block cards issued in Yes

Card tokenisation and card update services

Automatically update exspired or replaced cards using tokenization and Account Updater services to reduce failed payments and customer churn

Bank reconcilliation

Automatically match bank transfers with Frisbii invoices to reduce manual reconciliation. Continue automating invoicing, recurring billing, and payment updates while offering bank transfer payments.

Intelligent retries

Automatically retry failed payments using configurable retry logic to improve payment recovery

Acquirer failover

Seamless payment processing if one acquirer fails (multiple agreements required)

Cards (12+ supported schemes)

Card schemes, including Visa, Mastercard, xxx

Mobile payments (14+ options)

Mobile solutions such as Apple Pay, Google Pay, and other regional e-wallets

BNPL (6+ options)

Klarna, PayPal, ClearPay, AEON

Bank redirects (16+ options)

Bank debits and transfers

Prepay services

Payments can be made in advance for goods or services before use or delivery

Click2Pay

Enable fast, secure online payments with Click to Pay, allowing customers to check out using stored card details across supported devices and merchants.

Disputes & Chargebacks

View disputes and chargebacks from supported acquirers and payment methods directly in Frisbii, linked to the relevant invoice in one central location.

SEPA Chargebacks

View SEPA chargebacks directly in Frisbii, linked to the relevant invoice for easier visibility and tracking.

Agentic commerce ready

Designed to support the future of Agentic Commerce, helping merchants prepare for AI-driven purchasing and automated payment experiences as adoption expands across Europe.

Coming soon

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Revenue Insights

Features

Starter

Growth

Enterprise

Out of the box Predictive Analytics

Pre-built AI models for Retention, Pricing and Acquisition from your existing Frisbii billing and customer data

Connect your own data and systems

Connect your own data sources like Salesforce, Hubspot, CRM systems to enrich Revenue Insights and/or write back signals to your systems

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Reporting and Analytics

Features

Starter

Growth

Enterprise

Performance Analytics dashboard

Key performance metrics covering, subscriptions, billing, payments

Payments dashboard

Track transactions, refunds, and payment method performance

Revenue dashboard

Track how your revenue metrics are trending over time – uncover what drove it.

Subscription dashboard

Monitor subscription activity, growth, and subscription lifecycle with a full breakdown for analysis.

Billing dashboard

Stay updated on cash flow and streamline billing processes effectively.

Customer health dashboard

Analyze retention rates and identify churn risks for proactive action and customer lifecycle management.

Receivables dashboard

Oversee outstanding payments and optimize accounts receivable management

Chargeback reports

Available only from certain aquirers

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Security & compliance

Features

Starter

Growth

Enterprise

PCI DSS

Secure handling of payment card data to meet industry standards

GDPR

Compliant with EU regulations for protecting personal data and privacy

SOC2

Secure data management and privacy compliance with industry standards

3DS 2.3

An extra layer of security to online payments by verifying the cardholder’s identity during checkout

Unlimited private keys

2FA (Two-factor authentication) for sign-in

Webhook secret + username and password

End-to-end encryption

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Integrations

Features

Starter

Growth

Enterprise

Make.com integration access

Build and automate workflows across apps and systems using pre-built templates or configure your own.

Native subscription integrations with Magento, WooCommerce, Shopware

Webshop payment integrations

Shopify, Magento, Drupal, Prestashop, Vipps, Dynamic Web,

Marketing & CRM integrations

ActiveCampagn, Freshworks, Hubspot, Klaviyo, Mailchimp, Monday, pipedrive, salesforce, teamleader, Rainbow Riders, Zoho

Finance payment plugins

Xero, Lexware, Dinero, Visma, Kontolink, e-conomic, billy by IEYes, VATSensem meneto

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Platform & services

Features

Starter

Growth

Enterprise

Number of seats

No of user accounts than can access the Frisbii platform from your account

2 to 50

Unlimited

User management

Admins can invite, manage and control what actions and permissions each user has

Audit logs

Chronological record of system activities, enabling transparency, compliance, and security by tracking changes and actions performed within the system

API documentation for subscription, billing, payments

Comprehensive API documentation with clear instructions, endpoint details, request/response examples, and usage guidelines to help developers integrate and optimize

Platform languages

Allows each user to set their preferred platform language from 9 supported, helping global teams work seamlessly in their local language.

Sub-accounts

Company or subsidiary setups running concurrently

Onboarding packages

Flexible onboarding packages available for different implementation needs, including setup guidance, technical workshops, training, migration support, and optional hypercare

Migration support packages

Support for mass data migration

Commit & save

Exclusive discounts, rewarding long-term partnership with lower rates

Contract terms

Click to accept contract terms & MSA on Starter,Growth, negotiable on Scale

SSO

Enable users to access the platform with their master set of login credentials, improving convenience, security, and user experience across platforms

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Support

Features

Starter

Growth

Enterprise

Frida AI Assistant

Get instant support and guidance with Frida, Frisbii’s AI-powered assistant for faster issue resolution and platform help.

Knowledge Base documentation

Access comprehensive product documentation, setup guides, and help articles for every feature and function across the Frisbii platform

Ticket Support

Access support through Frida or directly via email ticketing with the Frisbii support team.

AI Onboarding Assistant

Set up Frisbii faster with guided onboarding tailored to your business and configuration needs.

Coming soon

Onboarding packages

Flexible onboarding packages available for different implementation needs, including setup guidance, technical workshops, training, migration support, and optional hypercare

Account Management

Receive dedicated support and strategic guidance to help you maximise value from Frisbii and support your business goals.

Mind ARR

BETA programme inclusion

Get early access to selected new features and help shape future product development through feedback.

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