Salesforce invoicing combines three important advantages: transparency, efficiency and flexibility. Read in our article, how your billing processes profit if you switch to Salesforce.
Salesforce invoicing: An essential component of the customer experience #
Transparent invoices for customer trust
To be successful, and therefore efficient, your invoicing must above all be transparent! Your customers want to understand quickly what they are paying for, without having to go back and forth with a sales representative or the sales administration. This also requires a clear overview of his situation and an inventory of his current service consumption, for example.
Efficiency reduces workload and speeds up your cashlow
Salesforce invoicing guarantees significant time savings for the customer and ensures an easy and fast processing of their payments. An efficient process reduces friction (which always leads to frustration) and makes it as easy as possible. Ideally, your customer won’t ever have to think twice about their invoices because everything runs smoothly.
Flexibility to fit your business strategy and stay compliant
Flexible invoice options help with complex and diverse invoices (e.g. subscriptions, usage-based, add-ons, discounts). And in this flexibility, all other points need to come together: no matter how complex the billing is, the invoice itself should be transparent and easy to process. Manage special e-invoicing guidelines for international customers, stay compliant and provide all information you and your customers need for clean books.
Salesforce invoicing for better customer insights #
As a CRM, Salesforce provides you not just with transparent, efficient and flexible invoicing but it also gives you detailed insights into customer behavior, engagement, cashflow, late payments and more.
Gain real-time metrics for MRR, customer lifetime value and other KPIs that help you plan your budget and strategy and forecast your revenue flow.
Additionally, all your teams will have easy access to all the data they need – whether it’s for support, sales or finance, your teams will not have to spend hours to find the right information but can easily access the right information with a few clicks.
- Identify payment preferences
- Find the most popular subscriptions
- See, which subscription plans have the highest customer lifetime value
- Discover potential reasons for late payments and churn
- and much more
With Salesforce’s intuitive dashboards, you see all important KPIs at a glance and can drill into data for a more detailed look into regional, seasonal or individual differences.
Optimizing and aligning all departments in the company #
Invoice management and billing is not just a finance process but impacts many different business teams. From sales to marketing to support, your billing setup is often the infrastructure of your business strategy and it is often the best source to see how well your business and your customers are doing.
Sales will appreciate the ability to focus on retention or upselling with data provided at or after billing and revenue recognition.
Finance departments will see their cash management greatly improved and profit from compliant and standardized invoices for their accounting.
Customer support gains easy access to customer details to solve issues and pinpoint errors.
Marketing and product teams gain insights into the products and subscription plans that have the highest customer lifetime value and they can pinpoint campaigns that have a good CAC/LTV-ratio.
In fact, all departments will be positively impacted by Salesforce invoicing thanks to an integrated and 360° view of customers and the possibility of even more efficient performance management, including sales forecasts.
With full automation of all processes and the centralization of your data, you ensure that all your teams can concentrate on the big picture while Salesforce invoicing does the rest.
- Reduce invoicing errors
- Save at least 50% of processing time
- Edit invoices in 30 seconds
- Align invoicing from different locations
- Ensure compliancy
- Gain more data transparency
- Be ready for any audit
Customer success story: ACEH #
The French renovation company ACEH used an inhouse CRM that helped each regional owner of invoicing. However, the inhouse solution required a lot of maintenance and could not support the company’s growth. Additionally, it allowed the premature deletion of invoices which caused numbering gaps and compliance issues.
To fix these and other pain points, ACEH decided to move their operations to Salesforce in combination with the Frisbii App for Salesforce for recurring billing.
The implementation project itself was substantial and required the migration of 15 years of company data as well as extensive change management to onboard users to the new Salesforce platform. ACEH was supported by the Frisbii implementation partner Reej.
As a native app, Frisbii’s Salesforce invoicing solution did not require many customizations (mainly invoice templates).
Impact of Salesforce & Frisbii App for Salesforce
- Secure, compliant invoicing
- Increased data reliability (payment methods, administrative data, etc.)
- Improvement of invoicing data accuracy by 70%
- Higher visibility into receiveables with data dashboards
- Higher data visibility across teams
Frisbii’s App for Salesforce: A native app for easy, flexible Salesforce invoicing #
The Frisbii App for Salesforce was developed to optimize complex recurring and subscription billing and invoice management natively in your Salesforce CRM. This way, your teams don’t have to log in to yet another platform and control everything from their Salesforce dashboards.
Even better, our app enables the integration of the Frisbii payment gateway for one-time and recurring payments or Stripe. Accept payments directly in Salesforce and receive even more data to optimize your product portfolio and revenue strategy.
- All major credit cards
- SEPA Direct Debit
- PayPal (one-time and recurring)
- Customized payment flows for B2B and B2C
With the Frisbii App for Salesforce, you get seamless subscription and payments management within your existing CRM saving you up to 50% of manual effort.
Streamline your entire order to cash lifecycle with all your sales & payment processes centralized in your Salesforce CRM.
Read more on our App for Salesforce info page or go to Salesforce AppExchange.
Or request a live demo to see how many options the combination of Salesforce CRM and App for Salesforce provides you to optimize your customer relationship management, marketing and invoice processes.
