Acquirers Made Simple: Enabling Seamless Online Payments  

Frisbii acts as your partner and facilitator in the acquirer process. While we don’t have the authority to approve or reject applications, we provide invaluable support by:

• Helping you negotiate: We work with you to identify the best acquirer for your business needs and assist in securing competitive terms.
• Guiding your application: From gathering KYC documents to ensuring your application is complete, we simplify the process so you can focus on running your business.
• Connecting you with acquirers: Our platform integrates with multiple acquirers, giving you the flexibility to apply to one or more at the same time.

Remember, ultimate approval lies with the acquirers, but Frisbii is here to make the process as smooth and efficient as possible!

Without an acquirer agreement, you can still accept payments using alternative methods like bank transfers, some digital wallets, or direct debit. However, you cannot accept credit card payments, which may limit your customer base and revenue potential.

Absolutely! In fact, we recommend it. Applying to multiple acquirers simultaneously increases your chances of approval and minimizes delays. If one acquirer rejects your application, you’ll already have other applications in progress, ensuring your business can start accepting payments sooner. But be mindful that acquirers service different types of businesses so we can advise which one is best for your business.

Don’t worry—rejections happen for various reasons, from missing documents to industry-specific risks. If an acquirer declines your application, you’ll need to apply to another. This is why applying to multiple acquirers at the same time is a smart strategy and you only gather the documents and information once.

On average, the process takes 2–4 weeks. This includes document submission, KYC checks, and application review. To speed things up, make sure all your information and documents are complete and accurate.

You’ll need to provide:

• Company information: Certificate of Incorporation, registered address, and VAT ID.
• Ownership details: IDs and proof of address for board members and beneficial owners.
• Bank details: IBAN, SWIFT/BIC codes, and proof of account.
• Business model description: Including average transaction size, monthly turnover, and more.

Yes! Our platform is designed to be acquirer-agnostic, giving you the flexibility to add or switch acquirers as your business grows or requirements change.

High-risk industries include:

• Gaming and casino
• CBD and tobacco
• Dating and adult content
• Gift cards and real estate

These industries may face stricter scrutiny, longer application processes, or higher fees. However, we work with acquirers like Rapyd and Shift4, which specialize in onboarding high-risk merchants.

Here are a few tips:

• Ensure your website meets compliance standards (clear pricing, refund policies, T&Cs, etc.).
• Submit accurate, up-to-date KYC documentation.
• Be transparent about your business model and transaction details.
• Apply to multiple acquirers simultaneously.

The acquirer and the payment gateway work together to process online payments, but they serve distinct roles in the payment process. Here’s how it works:

Payment process overview

1. Customer initiates payment:


• The customer enters their payment details on your website.

2. Payment gateway:

• The payment gateway securely captures the payment details and encrypts them for transmission.
• It acts as a “bridge” between your website and the payment processing network, sending the transaction details to the acquirer. Frisbii platform uses is it’s own native payment gateway.

3. Acquirer:

• The acquirer receives the transaction request from the payment gateway.
• It communicates with the customer’s card-issuing bank to authorize or decline the payment.
• If authorized, the acquirer facilitates the transfer of funds from the customer’s account to your business account.

How are Payouts handled in Frisbii?       

Frisbii doesn’t manage payouts directly. All payouts—also called settlements—are handled by your acquirer (the bank or payment institution you’ve contracted with). In Frisbii, “Payout” refers to the transfer of settled funds from your acquirer to your business bank account.

⚠️ Don’t confuse this with refunds or payouts to your customers’ cards (e.g., via Visa or Mastercard). Those are separate flows from your merchant account back to your customer.

Who sends the funds to my bank account?

Your acquirer handles this, following the payout schedule you’ve agreed with them after a payment is processed through Frisbii.

When will I receive my payouts?

Timing depends on your agreement with the acquirer. Common schedules include:

• Daily
• Weekly or bi-weekly
• Based on thresholds or manual triggers
  Contact your acquirer to confirm or adjust your schedule.

Can I track payouts in Frisbii?

Frisbii shows payment status (e.g., successful, refunded), but not payout details. For payout breakdowns and confirmations, use your acquirer’s portal.

Who should I contact if I haven’t received a payout?

Reach out to your acquirer.

If you’re unsure who that is, Frisbii Support can help you identify them.

Why doesn’t Frisbii manage payouts directly?

Frisbii is acquirer-independent, giving you the freedom to choose your provider and control payout terms, fees, and settlement timing.